❓ FREQUENTLY ASKED QUESTIONS
1. What is the Kojic Acid Peel Shot?
It's a spray-on body exfoliating treatment from Korea. It combines Kojic Acid, Turmeric, and gentle AHA/PHA acids to peel away dead skin and brighten dull, uneven areas — no scrubbing needed.
2. What does it do?
It removes tan and dead skin, smooths rough, bumpy texture (like "chicken skin" on arms), and helps lighten dark underarms, knees, and elbows for a more even, glowing body.
3. How do I use it?
On dry skin, shake and spray onto the area. Massage gently in circles for 30–60 seconds — you'll see dead skin roll off — then rinse with lukewarm water. Always moisturise after.
4. How often should I use it?
2–3 times a week is ideal. If you're new to exfoliating acids, start with once or twice a week and build up. Avoid daily use — over-exfoliating can irritate skin.
5. Where on my body can I use it?
Underarms, knees, elbows, back, neck, shoulders, ankles, and heels — anywhere that's rough, dull, or darkened. The spray makes hard-to-reach spots like your back easy to treat.
6. Will it lighten my whole body / change my complexion?
No — and it's not meant to. It targets specific darkened areas caused by friction and dead-skin buildup (underarms, knees, elbows) and evens out tone. Think "brighter and more even," not skin-colour change.
7. Is it safe for sensitive skin?
The formula reacts mainly to dead skin, so it's gentler than abrasive scrubs. That said, it's scented with natural essential oils, so do a patch test first — spray a small area, wait 24 hours, and check before regular use.
8. When will I see results?
Smoothness is visible from the first use. For brightening of dark areas, Kojic Acid and Turmeric work gradually — most people notice more even tone after 2–4 weeks of consistent use.
9. Who should avoid it?
This product contains Retinol, so if you're pregnant or breastfeeding, consult your doctor before use — retinoids are generally avoided during this time. Also avoid use on cuts, wounds, sunburn, or right after waxing/shaving.
10. Do I need sunscreen with it?
Yes, on exposed areas. Kojic Acid and the acids increase sun sensitivity, so apply SPF 30+ on arms, neck, or chest if you'll be out in the sun — otherwise tan and dark spots can return.
11. Is this product authentic?
Yes. Every product at The Glass Theory is a genuine Korean import sourced through authorised channels — no fakes, no grey-market stock, ever.
12. How long does delivery take?
Orders are typically delivered within 4–7 business days across India. You'll receive a tracking link once your order is dispatched.
13. What is your return/refund policy?
We accept returns within 7 days of delivery if the product is unused, unopened, and in its original sealed packaging. Once we receive and inspect the return, refunds are processed within 5–7 business days to your original payment method.
14. My order arrived damaged — what do I do?
We're sorry about that! Please reach out within 48 hours of delivery with a photo of the damaged product and your order ID, and we'll make it right.
15. How can I contact support?
Email us at support@theglasstheory.com or DM us on Instagram @theglasstheory. Our team is available Monday to Friday, 11 AM – 6 PM IST.