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Shipping Policy — The Glass Theory

Effective Date: April 03, 2026

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

For Cash on Delivery (COD) orders, processing begins once the order is confirmed by our team.

Shipping & Delivery Timeline

We deliver across India. Estimated delivery time after dispatch:

Location	Estimated Delivery
Metro Cities	3–5 business days
Tier 2 / Tier 3 Cities	5–7 business days
Remote / Rural Areas	7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays. The Glass Theory is not responsible for delays caused by third-party courier partners.

Shipping Charges

• Free shipping on all prepaid orders.
  
• COD orders may attract an additional handling / delivery fee of ₹99

Cash on Delivery (COD)

We offer COD across most serviceable pin codes in India. COD availability will be confirmed at checkout based on your delivery address.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email, WhatsApp or SMS. You can use this to monitor your shipment in real time.

Incorrect Address / Failed Delivery

Please ensure your delivery address, phone number, and pin code are entered correctly at the time of placing the order. The Glass Theory is not responsible for delays or non-delivery caused by incorrect address details provided by the customer.

In case of a failed delivery attempt, the courier partner will try up to 2–3 times before returning the package. Re-shipping charges will apply for re-dispatching returned orders.

Damaged in Transit

If your order arrives visibly damaged from the outside, please do not accept the delivery and report it to us immediately at contact@theglasstheory.com. If damage is discovered after opening, refer to our Return & Refund Policy.

Contact Us

The Glass Theory 📧 contact@theglasstheory.com

Support available Monday–Friday, 11 AM – 6 PM IST